The Caregiving App

CareZare Support

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How can we help?

 
 


 

Frequently asked questions

How much does CareZare cost?

 
 

CareZare is $9.95 billed monthly for each CareStar (person being cared for) and there is no cap on the amount of members you can add.

We are also available to integrate with care organisations, please contact us to learn more or schedule an appointment.


Where can I access CareZare?

You can access CareZare from any Apple or Android mobile device, giving you the ability to check on your loved no matter where you are.


How many users can we have on our CareTeam?

As many as you need! We understand there can be many people involved helping your loved one and that capping the amount can prevent important information from being shared.

 
 

 

Tutorials

Getting Started

This video tutorial walks you through creating a CareZare account, registering your CareStar and adding members to your CareTeam - all in 5 minutes!

Prefer to learn by reading? Check our our step-by-step instructions below.

1.   Download the app and log in.

2. Click New User/New Organization. Choose whether to register as a new family or click that you are a user who's received an invite. (The following instructions are for registering a new family.)

3. Create a user profile by filling in the relevant User Information. Please note that the email address you use is where you will receive notifications from the app. Your phone number is optional but is where you would receive text alerts if you choose.

4. Set your notification settings. Choose to be notified by email, text, app notification or any combination.

5. Fill in your family information, including the name of your loved one and team.

6. Click Register.

7. Invite users. Your first user, yourself, is the Care Captain and you can invite new users from this screen. Enter their information and select their roles.

8. Click "Complete Inviting Team." 

Intro to Entries

In this video, we go through the four types of entries and the home screen - all that is needed for most caregivers and family members!

Prefer to learn by reading? Check our our step-by-step instructions below.

Upon logging into the home screen, you'll see four types of entries: Heads Up, Calendar Events, Tasks, Journal Entries.

How to Create a Heads Up
A heads up is an important detail that everyone on the Care Team should know--for example, a reminder to check blood sugar. Every time someone logs in, they'll see this note.

1. Click "Add Entry" at the bottom of the home screen and select Heads Up.

2. Add a title and description.

3. Select start and end dates. To delete, click the delete button at the bottom of the screen.

How to Create a Calendar Entry
A calendar entry is a date-specific event like a social outing or doctor's appointment.

1. Click "Add Entry" at the bottom of the home screen and select Calendar Entry.

2. Add a title and description.

3. Select the type of activity (ex., social event, medical appointment, etc. You can sort by these later.).

4. Select the start and end dates. Click "Create."

How to Create a Task
A task is a to-do that needs to be achieved on a daily or weekly basis.

1. Click "Add Entry" at the bottom of the home screen and select Task.

2. Add a title and description.

3. Select the type of activity (ex., exercise, medications).

4. Select Start and End dates.

5. Under Advanced Features, you can make the event repeat as often as you want, ending when you want. When you've set it up properly, click "Create."

How to Create a Journal Entry
A journal entry is an update from a caregiver or team member with notes about a visit, shift, etc.

1. Click "Add Entry" at the bottom of the home screen and select Journal.

2. Add a title and description. You can addd information like the Care Star's mood under Activity.

3. Add the journal entry and it will appear on the home screen for the team.

 
 

Ask CareZare

If none of the above is helping, please ask us and we will respond as soon as we can.

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